Support
For help with Boo Basket: Trick or Treat, to report a bug, or to share feedback, contact Kieran Hicks.
Email supportOr write to kieranchicks@gmail.com.
Reporting a problem
Please include:
- Your device model and operating system version.
- The game version, if you know it.
- What happened and what you were doing when it happened.
- A screenshot, if it helps explain the problem.
Please avoid including passwords or other sensitive information.
Common questions
Do I need an account or an internet connection?
No account is needed. You can play Boo Basket offline.
Where is my progress saved?
Your sweets and mask upgrades are saved on your device. The game does not provide its own cloud save or cross-device sync. Deleting the game or its app data may remove your progress, so please contact support before trying a reinstall to fix a problem.
Do upgrades cost real money?
No. Mask upgrades use sweets earned by playing. There are no in-app purchases.
Privacy Policy
Last updated:
This policy covers Boo Basket: Trick or Treat for iOS and Android, this support page, and support enquiries. The game is created by Kieran Hicks, who is responsible for the personal information described here.
Boo Basket works offline and saves your progress on your device. There are no accounts, adverts or tracking. If you email for help, your message is used to respond to your enquiry.
Information in the game
The game does not collect or transmit personal information to the developer. It does not include analytics tools, request access to your location, contacts, camera or microphone, or use advertising identifiers.
Progress is stored locally, including your sweet balance, lifetime sweets collected, mask upgrade levels, and information about your most recently rewarded set. This lets the game save your progress and avoid awarding the same set twice. Local backup files help recover a damaged save.
The game does not upload these saves to a developer-operated server. Your device's backup service may include app data, depending on your settings. Those backups are managed by your device or backup provider.
If you contact support
Emailing kieranchicks@gmail.com provides your email address, any name shown in your email, and the message and attachments you choose to send. This information is used to reply, investigate problems and provide support, based on the legitimate interest in helping players and maintaining the game.
Support messages are processed and stored by the email provider, Google, as part of delivering the email service. They are not sold or used for advertising or mailing lists. Information may also be disclosed where required by law.
This website and platform services
This page does not use cookies or analytics. The website's hosting provider may process connection information, such as your IP address, requested page and browser details, to serve the page and keep the website secure.
Apple, Google and your device's operating system may separately process store transactions, device backups or diagnostic information according to their own policies and your settings. This is separate from the game's local save system.
Keeping and deleting information
Local progress remains on your device until the app's stored data is removed. You can remove it using your device's app-data or app-deletion controls. Removing only the app while keeping its data, or restoring a device backup, may preserve or restore progress. Manage any backup copies separately through your backup provider.
Support correspondence is kept only as long as needed to deal with your enquiry, related follow-up and any legal obligations. You can request deletion of your support messages by emailing the address below. There is no game account to delete and no developer-held copy of your local save to recover.
Your privacy choices
You do not need to provide personal information to play. Depending on applicable law, you may have rights to access, correct or delete personal information held about you, or to object to or restrict its use. To ask about these rights, contact kieranchicks@gmail.com. You may also raise a concern with your local data protection authority; in the UK, this is the Information Commissioner's Office.
Children's privacy
The game does not knowingly collect personal information from children. If you believe a child has sent personal information through a support enquiry, please contact Kieran Hicks to request its deletion.
Changes and contact
If the game's data handling changes, this policy will be updated and the date above revised. For questions about this policy or your information, contact Kieran Hicks at kieranchicks@gmail.com.